Ordering & Payment

Ordering Options

All orders must include:

  • A purchase order or credit card number
  • Name, phone number, and email
  • Billing and shipping addresses
  • Product catalog number or name and quantity

For orders outside the United States without a PO or credit card, we will create an invoice and orders will be shipped upon verification that the invoice is correct and payment is authorized.

Payment Methods

Payment is required within 30 days.

Mastercard and VISA are accepted at the time of purchase. We do not accept American Express.

PayPal_ iconTo pay with PayPal, open a PayPal account and indicate PayPal payment when placing your antibody order. PayPal will email a link to make your payment at no charge.

Mail checks for payment to: ImmunoStar, PO Box 488, Hudson, WI 54016-7057, USA.

Bank Wire details are on the bottom of invoices. International wires are subject to a $30 USD bank charge.

Required Permits

Required Permit / Distributors

These countries require special permits or must use a distributor to import our antibodies. Please include these permits when placing your order or order through your local distributor of our products who can help you with the documents.

Australia

Orders shipped to Australia require an AQIS Import Permit. Please include this permit (attached to the email or by fax) when placing your order with ImmunoStar.

India

Due to recent clearance issues at customs, we require all orders shipping to India be ordered through our distributor, Biogenuix Medsystems Pvt.Ltd.

Japan

Customers in Japan must order from Cosmo Bio Co. due to special requirements from Customs.

Mexico

Due to clearance issues at customs we currently require all orders shipping to Mexico be ordered through our distributor, antibodies-online, Inc..

New Zealand

Orders shipped to New Zealand require a general MPI permit to import under the import health standard for biological products. More information can be found here.

Republic of Korea

Due to restrictions at customs we require all orders shipping to Korea be ordered through one of our two distributors: Boo Kyung SM Co. or Lim & Biosystems

Spain

Due to clearance issues at customs we currently require all orders shipping to Spain be ordered through our distributor.

Taiwan

Due to restrictions at customs we require all orders shipping to Taiwan be ordered through one of our three distributors: NSE Company, Rapid Science Co., and Interlab Co.

International Orders

For orders to countries other than those listed above, we automatically include the necessary documentation for customs clearance of our products.

Liquid Orders

We require liquid antibodies ordered by overseas customers be purchased through a distributor. This is due to lengthy delays we have experienced on occasion when clearing customs. Liquid antibodies are temperature sensitive and although shipped with ice, the antibodies can become warm after a few days and the quality could then be compromised.

Shipping

Same Day Shipping

We pride ourselves on shipping your order as quickly as possible. Orders received by 12PM (CST) are shipped the same business day for next day delivery by FedEx Priority Overnight. International deliveries are shipped by FedEx International Priority and typically arrive one to four business days from the order date.

Shipping Charges

We can charge shipping to your FedEx Account if you provide the Account # with the order.

Standard Shipping: the majority of our products are lyophilized (freeze dried) so they are stable when shipped without ice.

  • $30 – FedEx Priority Overnight within the U.S.
  • $45 – FedEx International Priority to Canada/Mexico/Puerto Rico.
  • $60 – FedEx International Priority to all other countries.

Liquid Antibody Shipping: our liquid antibodies (listed below) must be shipped with ice to ensure proper shipping temperature.

  • $45 – FedEx Priority Overnight within the U.S.
  • $65 – FedEx International Priority to Canada, Mexico, and Puerto Rico.
  • $80 – FedEx International Priority to all other countries.

Liquid antibodies: 5-HT 1A (#24505), 5-HT 2A (#24288), 5-HT 2C (#24505), 5-HT 5A (#24429), 5-HT 7 (#24430), GFAP (#22522), NK3R (#20061), NPY Y1 (#24506), and S100 (#22520).